Ecru Long-Sleeve Turtleneck Sweater

• For all orders, shipping, duties and import fees are covered by Gizia — you will not be charged anything extra upon delivery. For U.S. orders, sales tax is calculated at checkout based on your shipping address.
• All orders are shipped via FedEx / DHL and will be delivered to your address within 4–7 business days.
• You can follow up your shipment svia the following web links;

FedEx Tracking and Delivery Status

DHL Tracking and Delivery Status

RETURN ELIGIBILITY

Eligible items can be returned free of charge within 30 days of delivery.

To qualify for a return:

• Items must be unused, unwashed, undamaged, and in original condition.
• If the product protection tape that comes with your order is removed or damaged, your return request will not be accepted.
• All original tags, packaging, and accessories must be included.
• Items must be free of stains, odors, or signs of wear.

REFUND PROCESS

Once your returned item is received and inspected, we will notify you by e-mail.

Approved refunds are processed within 7–15 business days from the date of receipt.

Refunds are only issued to your original payment method.

You will receive a confirmation e-mail once your refund has been successfully issued.