Frequently Asked Questions

Yes. GIZIA is pleased to offer complimentary worldwide shipping, with all taxes fully included — no additional charges at any stage.

Orders are typically delivered within 4–7 business days, depending on the destination.

Certainly. Once your order has been dispatched, a tracking link will be sent to you via e-mail.

You may find detailed information regarding our return conditions on our Return and Refund page.

To begin your return:

• Visit our Return Page.
• Enter your e-mail address.
• Follow the return instructions provided.
• Once approved, you'll receive a confirmation e-mail with return label.
• Please pack the item securely and hand it over to FedEx / DHL using the provided courier service.

We accept returns on eligible items within 30 days of the delivery date.

To qualify for a return:

• Items must be unused, unwashed, undamaged, and in original condition.
• If the product protection tape that comes with your order is removed or damaged, your return request will not be accepted.
• All original tags, packaging, and accessories must be included.
• Items must be free of stains, odors, or signs of wear.

• All returned items must be shipped in the original box or a similar-sized box.
• All original tags, packaging, and accessories must be included.
• Items must be free of stains, odors, or signs of wear

Our team is available Monday to Friday, from 08:30 AM to 06:30 PM (GMT+3).

• E-mail: customer@gizia.com
• Phone: +90 533 784 76 08
• WhatsApp: +90 533 784 76 08

Each product page includes a detailed Size Guide to help you find your ideal fit.